The Royal Bank of Scotland has around 700 branches, mainly in Scotland though there are branches in many larger towns and cities throughout England and Wales. As you’re already securely logged in, there's no need to remember any passwords. Customers with agreements beginning with "100", "77" or "7/", Customers with agreements beginning with "84" or "15", Mon-Fri: 8am-8pm We set out to provide the highest level of customer service possible. London. Inform your usual contact at the bank; make sure they know about your complaint and tell them how you think it could be resolved. The Royal Bank of Scotland and its parent, The Royal Bank of Scotland Group, are completely separate from the fellow Edinburgh based bank, the, , which pre-dates The Royal Bank of Scotland by 32 years. How to make a Complaint to Bank of Scotland. Alternatively, call us direct from your Mobile Banking app. I am willing to help you in, @mtbarra – Mary Barra – If you assisted GM in NOT supporting the production of ventilators you need to IMMEIATELY, @gregbrownmoto – Greg Brown – Dear Sir, It takes years to build a life on this planet, but the world, @Tesco – Philip Clarke – Philip I am writing to you about a order i placed and was due to, Alison Rose – CEO, Royal Bank of Scotland – Email Address. A trustee of a trust which has a net asset value of less than £5 million. This means it could take over 8 weeks to review some complaints sent through our online form. Bank of Scotland, See George Culmer's compensation, career history, education, & memberships. Opens in a new browser window. Alison was born in 1969. All product and company names are trademarks or registered trademarks of their respective holders. Lloyds Banking Group is a financial services group that incorporates a number of brands including Bank of Scotland. We can provide details of how to contact the Ombudsman: The Financial Ombudsman Service Sun: 9.30am-5.30pm, If you hold a Bank of Scotland bank account, call us on, If you have a credit card, mortgage or existing loan with us, call us on. New enquires and applications Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. Prior to her current role Alison was Deputy CEO of NatWest Holdings and CEO of the Commercial and Private Banking business. Use below complaint form to discuss problems you have had with Bank of Scotland , or how they have handled your complaints. You can also do your everyday banking at your local Post Office. We will treat your complaint in exactly the same way whether we receive the complaint directly from you or from a Claims Management Company (CMC). If your complaint relates to payment services or e-money (e.g. Opens in a new browser window. If you are still not happy with the agreement we have proposed, you can ask the Financial Ombudsman Service to look at your case for free. Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered. London To help you find the information you need quickly, we've answered lots of common enquiries below. If you're calling from abroad you can call us on +44 (0) 1313 37 42 18. Internet Banking Helpdesk: 0345 602 0000, Internet Banking If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language. Where that’s not possible, we will make sure you have the contact details of the person or team dealing with your complaint. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. Visit the Bank of Scotland Facebook page. Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call times are much longer than usual. If you have a Bank of Scotland mortgage, find out more here. In order to refer a complaint to the FOS, you must meet the FOS eligibility criteria. Sun: 10am-4pm, Sign in to Share Dealing Online Visit the Bank of Scotland Linkedin page. Alison Rose – CEO, Royal Bank of Scotland – Email Address Alison Rose has worked at RBS for 27 years. If you have a Bank of Scotland mortgage, find out more here. SC327000. Please note: Calls to 03 numbers are charged at no more than local rate. We'll make sure we respond to you, usually within five business days. Prior to her current role Alison was Deputy CEO of NatWest Holdings and CEO of the Commercial and Private Banking business.

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