In residential care, providers are exploring consumer directed care models and are designing their facilities as community living environments (including typical community amenities such as a corner store, cafe, hair and beauty salon, barber, cinema, fitness centre, men’s shed, dental clinic, GP offices). Who are our customers and what do they want and expect from their aged care services? Once you have registered you will be able to access the Employment Register under the Employment tab at the top of the page. Where can I go for additional support? understanding your customers’ expectations, understanding the market and your competitors, keeping up-to-date with trends across sectors to deliver services in different ways, supporting service delivery with a skilled, sustainable workforce and. The coroner determines the identity of the deceased, how the death occurred, the cause of death, any particulars needed to register the death, and ways to prevent similar deaths in the future. Get the latest KPMG thought leadership directly to your individual personalised dashboard. Aged Care Service Organisations – can access the Employment Register to search for individuals seeking work in their region. Research doesn’t need to be overwhelming – but should be enough to help inform the strategy of your organisation and then the implementation of that strategy. Our privacy policy has been updated since the last time you logged in. All rights reserved. The home care market is changing fast, who are the new entrants and how can existing providers respond? {{vm.newUser1}} Therefore a skilled and flexible workforce is necessary. A large part of the customer experience depends on staff, as they are the face of your organisation, and generally make up 80 percent or more of the costs within aged care. The primary role of the National Boards is to protect the public and set standards and policies that all registered health practitioners must meet. Being competitive is essential in the current aged care environment. For example, the airline industry has never been more competitive; Air New Zealand is just one airline that is constantly innovating (think of the ‘sky couch’), trialling new business models (such as allowing customers to purchase seats, meals and luggage separately) and using creative marketing. For a step by step Help Guide on accessing and using the Register please visit our Help Guides. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation. Safety comes first. This includes well developed performance indicators, good governance and financial management, fit-for-purpose IT systems, finance systems, and procurement. For further information, please visit the Department’s website: health.gov.au. Home and community providers have developed online tools which allow customers to choose and tailor home care packages to their own needs and provide transparent information on the cost of service. myGovID: • Check the information in this pack or visit the myGovID website • If you still need to speak with the ATO, you can contact the support line on . Visit the coroner website in your state or territory for more information and to view the status of coroner's inquiries.

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