Few things are more frustrating than when your Cameo or Portrait doesn’t cut properly – or worse yet, isn’t cutting at all. Suzanne. Any idea??

Finally, in terms of blades, i have found that the premium blades work the best for me and seem to last longer. Gently slide the blade housing to the middle of the machine. I checked that the blade was installed properly, bought a new auto blade and mat, checked settings, checked if strip was damaged….it all came down to updated firmware. Beyond frustrated!

Thanks for the additional info Keila. I've tried the screw cap on the machine, and the separate one. While the white cap should be secure, please refrain from over tightening the cap as this can crack the housing and prevent further proper blade adjustment. So I’ve got a quick time-saving tip today.

Hold it into place with one finger while locking the lever with your other hand. Are you Mac or Windows? How long have you had your machine?

When the shape won’t let you change its fill color, What in the world??? Hopefully this helps you jump right into creating amazing things. The fix is to move the paper or material on the cutting mat over and up just slightly so it covers the top and left edge of the grid line box (right). If your Silhouette CAMEO 4 wont read registration marks for print and cut, it is likely trying to read the grid lines on your cutting mat (left). Again thank you so much for getting back to me so soon! Learning to troubleshoot problems with your machine will provide you a great sense of accomplishment and save you a lot of headaches down the road. After completing a project, there may be fibers or leftover bits of paper, vinyl, etc stuck to the mat that interfere with the cutting surface. After about 15 minutes of making sure nothing was in the way, changing the blade, and just dinking around with it, I finally gave the machine a good old fashion reboot and it worked like a charm.

So I was careful to check that each day with a small test cut). We now offer Gift Certificates! Save my name, email, and website in this browser for the next time I comment. You also can remove the cap and clean it out. We are constantly working on improving our resources and products to help make your creative dreams a reality! We are working to address this and add material settings into future software updates. I’ve found this to be especially true with the Silhouette Scratch-off Sticker Sheets.

and it’s not cutting, then the problem is either with the settings you’re using or the blade is not making contact with the vinyl for some reason.

Either of these conditions can also lead to cutting issues. Is there a way to return/exchange it for the Business Edition? Press J to jump to the feed. If you continue to use this site we will assume that you are happy with it. You’re welcome Elaine. Up the Force to 33 and see if that helps. All copyright, trademark, impersonation and intellectual property violations will be subject to legal action. Caught by Design. Hi Carol! If you’ve tried a brand-new blade (or two!) If your blade raises slightly when locking into place, open the lock lever and push the blade all the way down again.

After I hit Send, the machine says “Job Complete” but it didn’t cut or move at all.

Opened the box and inside was not the 4. The areas to be cut will be indicated by bold lines. Turn off the Cameo and unplug all the cords. If your blade is not cutting through your material properly, please visit https://www.silhouetteamerica.com/faq/solution/test-cut-feature to make adjustments to your settings.

Please email in at support@silhouetteamerica.com with SM120 in the subject! I don’t think it will make any difference, but you could try using copy & paste and then flip one image horizontally (as opposed to replicating). Can you give me a little more detail about what problems you’re experiencing?

If you view a design in Point Editing mode, you will see a series of tiny grey squares. If your firmware is not up-to-date, you may experience cutting issues. Click on the design to select it then look in the Send panel (Silhouette Studio V4) and be sure the design is set to “Cut” or “Cut Edge”.

Are you cutting a Print & Cut design? If it does not match the settings you have selected in the Send Panel, then it is not automatically adjusting as it should.

I believe the software developers are also working on if you are cutting by line, fill or layer, having it not have to adjust between rows with the same blade number. It’s hard to say without looking at your machine, but the first thing I would check is that the blade is installed correctly and fully locked down. Can someone please tell me which way the blade needs to be facing?? I did remove the existing blade open it up and cleaned it out but nothing was obviously wrong with it.

We currently don’t have a notification process, but your feedback is greatly appreciated and we will pass that along!

We use cookies to ensure that we give you the best experience on our website. On the Cameo 3 and Portrait 2, push in the lock lever until you see the little circle change to Silhouette blue. Were you ever able to clear the queue?

A node is a stopping point that the blade makes along the cutting path. I have the basic studio version (if I ever get it to work correctly, I will upgrade to professional).



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