Purchased 2 units in... We have had five new coils replaced in our Trane HVAC system. Barely 4 years Ago, coil already had to be replaced at quoted cost of $2300. I was told that this could be accomplished at or after the time of closing with payment of a modest fee. Do not buy a Trane . Now it won't turn on. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Get the latest This Old House news, updates and special offers every week, direct to your inbox. #6 The vents and 2 stage motor never really seemed to be very productive, so I called my dealer locally and asked them to investigate. Each time I called, I was asked to repeat all the information I had already provided as though the call was my first. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
Durability / Warranty– Trane’s 12-Year parts warranty trumps the Lennox XC and XP by two additional years. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
$22,000. HVAC units play an indispensable role in keeping a house comfortable and functional. Ultimately, our top choice is American Home Shield (AHS). Compressor is internal equipment that can’t be serviced but I’ve had to pay over $2,000 for labor and Freon on an $8,800 unit. Same here - they need to do something about this. At the time of purchase, I indicated that his condo unit was to be sold soon and that I would like the warranty transferred to the buyer --- at the same address. The Trane warranty manual provides a detailed breakdown of this information. This business is in an industry that may require professional licensing, bonding or registration. We use cookies to improve your experience on our site and to show you personalised advertising. Now, the first issue is that one of the 2 units went out immediately.
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We value your privacy. The Base Limited Warranty can range from 1 year to 20 years depending on the product. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. Trane used to be an industry leader in residential HVAC systems Apparently their product reliability, customer service has taken a serious nose dive. Trane dealer replaced Defective Evaporator Coil which leaking freon 3 weeks ago. Doesn’t help me now.” — Chad M. “I used their website to have them dispatch someone due to my heater going out of service and they recommended a company that never emailed or called me.
Trane is a leading manufacturer of cutting-edge heating and cooling systems. The dealer who installed it refuses to honor 2 yr. labor warranty that came with my purchase to repair an expansion valve that failed.