the parts have failed and have caused abnormal tire damage and two front tires have been replace via Sears automotive at an additional cost of $375.49 to me. if you can get a part somewhere else, DO IT!based on my experiences you will be sorely disappointed if you use these people. Macs was the same - knowledgeable staff and good customer service. Thank you.
Never again. Response: "These guys are awesome, family owned and operated store. The break down of the car was solely due to the faulty catalytic converter and front pipe piece. I emailed to ask why and was given a ** excuse that my billing and shipping addresses did not match(they DID!) As other stated on here, when you try to escalate to a supervisor, you are told the story is the same. Guy at NAPA said Chinese made condensers are total junk and do not work. MAC's is THE place to buy Antique and Vintage Ford auto parts and accessories for any old, vintage, antique, classic or obsolete Ford car or truck. http://stores.ebay.com/Mac-Auto-Parts-and-Accessories/Store-Policies.html Thank you[redacted] It is in our policies specifically that the warranty entitles the customer to a new set of parts not a refund. It was just waste of money and time. BBB Business Profiles may not be reproduced for sales or promotional purposes.

The seller would not send and RMA merchandise return number and as stated in their webpage they will not accept returns without it. i tried two more times same result so i waited a week or so still nothing so i ordered my part from some one else .
she found out the part was described as for the wrong car on one of the websites. if a converter needs to be replaced it is due to an emissions error/problem in engine tuning. Virus & Storms , all other sources do not take this long, Ordered a part last month and all looked well till i checked my emails to make shure that the order was confirmed but saw no email checked my bank statement and no money had been charged . The mechanic noted that nothing else on the car was problematic; there was no engine fail, no installation faults, or car performance problems. BBB remains operational and focused on serving our business community. Parts been at a location for 3 days , 20 miles away . ALSO WE RECOMMEND THAT ALL PARTS BE INSTALLED BY PROFESSIONALS, LABOR FOR ANY WORK IS NEVER COVERED REGARDLESS OF WHAT THE ITEM PURCHASED WAS I asked them several times to e-mail or message me an RMA number for return or refund.

BBB reports on known marketplace practices. Business If they do not replace the part in question I will at least forward my complaint and seek damages through the New York/NJ Attorney generals office of consumer affairs. This is VERY DISSAPPOINTING. WOW!!! I've really never had any horrible issues. Use RevDex to, Increase visibility and credibility of your review by. i directly stated that was incorrect, and she agreed to check on both websites. 36 reviews for Mac Auto Parts, rated 1 stars. here's obstacle course i had to jump thru dealing with an expedited order that was first sent to a wrong address, then when it arrived, it was a part that was wrongly listed on their duplicate website as being usable for my car:1. customer service rep said i had made a mistake and needed to pay to send the part back.2.

My car had no previous issues, was insured and inspected by [redacted].Desired Settlement: Since such great time has gone by since I bought this part - I have spent weeks going back and forth with Mac Auto Parts, weeks communicating with [redacted] and [redacted] to resolve the issue (which lead no-where) and eventually had to purchase a brand new piece from another dealer; I want a full refund from this said purchase. In most cases you have the following options for warranty service: Quality of the items was alway OK, and there is no benefit to them at all over other suppliers. Wow this is the first time I was informed of this, then she said they normally put a form in the package but they did not. I again informed her that the note was put in the file and they should have known that. Review: I purchased a set of Automotive Strut Towers from Mac Auto parts online with a 5 year warranty. I called my dealership which wasn't far from my office…", We are open during the Covid-19 pandemic and taking extra precautions with all vehicles. Was told return department does not look at the electronic files. One month later they charged my card and are shipping my order no prior notification that the part was out of stock ,back ordered .WOW looks like i will have two glove box liners macs is now off my list.


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