As there is a dependency of configuration management across other processes, especially in service operations, it makes logical sense to implement it first. In the example above, they could just as easily decode the CI as a router, placed at a specific location and handled by L3 support team. Each template is built according to needs so our advice is to understand your configuration management plan thoroughly and then design your template in MS Excel, Word according to your needs.
The auditor will first check if this CI is a server in the first place, and whether it is located at data center DC1 in rack 121 as per the CMDB. It is the foundation upon which we can build a stable IT service management environment. And, at what point of the change activity will configuration management process be called upon. A management plan revolves around operating, controlling, and maintaining a work-process to achieve some goal.
It can be idempotent if used carefully and requires minimal learning. If you have any questions on my suggestions, give me a shout. A configuration management plan should address the responsibilities, procedures, activities, and oversight necessary to provide configuration identification, change control, status accounting and configuration audits. So, in essence, outage is minimized as the L3 team is directly involved during resolution, and a couple of functional escalations can be thankfully avoided. For starters, Configuration Management is a system’s plan for establishing a product and maintaining the consistency of that product’s performance (Program Brief Template), functional and physical attributes, design, and operational information throughout its lifespan. As the development proceeds, this becomes increasingly important as each section has to be integrated and the main steps are converted into sub-steps and so on. Amazon Alexa: How developers use AI to help Alexa understand what you mean and not what you say, Raspberry Pi: Five handy home office projects to try, Why Android 11 is Google's best mobile OS ever, Tech jobs: These are the skills most in demand as companies change their priorities. Project Management Documentation Template. Sometime back, I discussed the Service Management Plan - which is a document that contains all aspects of a service, and is drafted before the service is implemented. are merely page fillers, and should be done at one's own discretion. The purpose of the Configuration Management Plan is to describe how configuration management (CM) will be conducted throughout the project lifecycle. TechRepublic Premium: The best IT policies, templates, and tools, for today and tomorrow.